Top Ten Consumer Complaints
The top consumer complaints received by the Division during FY2016 and types of allegations the Division receives in its complaints are as follows:
- Internet Offer/Sales: Misrepresentations or other deceptive practices; failure to deliver online purchases and hidden fees.
- Telemarketing: Misrepresentations during telemarketing calls; failure to abide by do-not-call provisions; telemarketers not being registered with the Division to conduct telemarketing.
- Retail Sales: False advertising and other deceptive practices; defective merchandise’ problems with coupons; failure to deliver.
- Alarm Systems: Aggressive sales tactics and misrepresentations used in door-to-door solicitations; failure to allow cancellations within stated time period.
- Charitable Solicitations: Donations being solicited by entities not registered with the division; charitable donations not being used for the stated charitable purpose.
- Home Improvement/Repair: Failure to start or complete job; refusal of job completion until consumer agrees to a higher price than originally agreed upon.
- Retail Sales/Deposits/Refunds: Failure to honor stated refund policies.
- Auto Repair: Failure to obtain express authorization prior to providing repairs and services; charging a consumer more than authorized by the consumer.
- Coaching Services: Misrepresentations regarding the services to be provided and the results of the program; selling “coaching” services for exorbitant fees that usually correlate with the amount that consumers have available on their credit cards. Coaching services are usually for Business Opportunities.
- Business Opportunities: Failure to be registered with the division to sell business opportunities; failure to provide consumers with mandatory disclosures, including regarding the risks of the business opportunity; misrepresentations to consumers regarding the services to be provided and the results of the opportunity.