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Top Ten Consumer Complaints

The top consumer complaints received by the Division are as follows:

  1. Coaching Services/Telemarketing: Typically involve misrepresentations and deceptive refund policies, failure to abide by do-not-call provisions.
  2. Retail Sales/Deposits/Refunds: False advertising and other deceptive practices, defective merchandise, problems with rebates, coupons, gift cards and gift certificates, failure to deliver, and failure to honor stated refund policies.
  3. Internet Offer/Sales: Misrepresentations or other deceptive practices, failure to deliver online purchases.
  4. Model/Talent/Acting Agencies: Misrepresentation or other deceptive practices, deceptive refund policies, failure to deliver services purchased.
  5. Personal Services: Typically involve failure to render or deliver the services purchased in the time frame represented or in the manner it was advertised.
  6. Alarm Systems: Aggressive sales tactics used in door-to-door solicitations, failure to allow cancellations within stated time period.
  7. Auto Repair/Sales:
    — Repairs: Failure to disclose refund policies, failure to obtain consumer’s express authorization prior to repair, unnecessary repairs.
    — Sales: Misrepresentations in advertising or sales, aggressive sales practices, contracts with incapacitated or vulnerable purchaser.
  8. Home Improvement/Repair: Shoddy work, failure to start or complete job, refusal of job completion until consumer agrees to a higher price than originally agreed upon.
  9. Debt Collection: Billing and fee disputes, mortgage-related fraud, credit repair, debt relieve services, illegal or abusive debt collection tactics.
  10. Unauthorized Debit: Negative option internet purchases or failure to obtain express authorization prior to charging a credit or debit card.
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consumerprotection@utah.gov  |  160 East 300 South   Salt Lake City, Utah 84111  |  Phone: 801-530-6601  |  Toll-Free: 1-800-721-SAFE  |  Fax: 801-530-6001
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